System Maintenance and Repair

Should anything happen to your system, our experts are never far away to assist you. Our Creaform Service Centers are based in:

  • Lévis (Canada)
  • Grenoble (France)
  • Shanghai (China)
  • Narita (Japan)

They can perform maintenance on any of your Creaform systems. What’s more, our Lévis office is also a power repair center that can perform very advanced repairs. In order to keep you up-and-running at all times, while your equipment is under maintenance, we can provide you with a loaner unit.

If something happens to your equipment and you need a unit to keep on working, loaner systems can be provided.

If you have questions or if you experience issues with your Creaform technologies, our specialists are always a phone call or an email away. Clients covered under a Customer Care Plan have unlimited access to our product specialists. They help to find the best and most pragmatic solutions possible. We are fully committed to your satisfaction and business productivity.

Technology Maintenance and Servicing

  • Basic repairs: casing change, mechanical part replacement, simple optics adjustments, etc.
  • Advanced repairs: replacement or adjustment of complex optics, laser, lens, filters, etc.
  • Equipment maintenance and tuning: refurbishment, cleaning, annual calibration, etc.
  • Equipment certification (traceable to industry standards)

Customer Support

If you have questions or if you experience issues with your Creaform technologies, our experts are always a phone call or an email away. Clients covered under a CreaCare maintenance have unlimited access to our product specialists. They will help you solve any issue that might come in your way. We are fully committed to your satisfaction and business productivity.

If anything happens to your system, contact our product specialists to get a return authorization (RMA). They will guide you through the process and help you get back on track as quickly as possible.