Creaform Enhances Customer Experience with Exciting New Office in Hamilton

January 17, 2024

Offering hardware and software support, calibration, diagnostics, logistics, and supplies provisioning,
this new service center aims to strengthen connections in New Zealand.

Hamilton, New Zealand, January 18, 2024Creaform, a business unit of AMETEK, Inc. and the worldwide leader in automated and portable 3D measurement solutions, announced today the opening of its newest local service center in the heart of Hamilton. The addition of this new service center is part of Creaform’s ongoing commitment to facilitate the customers' experience and optimize their journey, which was made possible through strategic investments worldwide.

This represents yet another step taken by the company this year to ensure that its customers receive the highest level of service, and the local office in Hamilton is an integral part of this vision. Located at Unit 4 / 31 Chafer Place, Te Rapa Park, Hamilton 3200, this local expansion aspires to improve customer experiences, foster lasting relationships, and contribute positively to the local community, as an integral part of Hamilton's vibrant landscape.

"At Creaform we firmly believe in creating extraordinary experiences for our customers, and our local offices play a pivotal role in achieving this goal," said David Gagné, Vice-president – Customer Services at Creaform. "We are thrilled to bring our services closer to our customers in Hamilton, and this is just one example of how we're working to make their lives easier and better."

"Our local team embodies the same commitment to excellence that defines Creaform globally. We're excited to raise the bar for customer service in Hamilton," adds Joseph Cockroft, director of Professional CAD Systems, and partner of Creaform in New Zealand.

Services at the new Hamilton office:

  • Hardware and software support: Worry-free maintenance and repair coverage for all Creaform hardware and software solutions, faster.
  • Calibration: Whether it is for the annual calibration or any other reasons, the proximity of this service center will ensure that Creaform solutions are always up-and-running.
  • Diagnostics: Should anything happen to any Creaform solutions, the team of specialists at this location will find out the root cause and address it.
  • Logistics: This local team will be in a perfect position to coordinate local and international shipments of Creaform products and supplies.
  • Supplies provisioning: The service center will ensure faster deliveries of all Creaform related supplies, as they will be keeping many of those in stock.

“The opening of the Hamilton office is a testament to our dedication to delivering extraordinary customer experiences, and we're excited to embark on this journey with the local community, emphasise David Gagné, before adding, we invite everyone in Hamilton to join us in celebrating this milestone.”

About Creaform

With over two decades of experience shaping the future, Creaform develops, manufactures, and markets cutting-edge 3D automated and portable measurement technologies that provide innovative solutions for applications such as 3D scanning, reverse engineering, quality control, non-destructive testing, product development, and MRO. Its products and engineering services redefine the boundaries in a variety of industries, including automotive, aerospace, consumer products, heavy industries, manufacturing, oil and gas, power generation, healthcare, research and education.

Headquartered in Lévis, Québec, Creaform is present in more than 85 countries, through its 15 local offices located all around the world and a network of over 125 distributors, enabling the company to provide unmatched customer service across 4 continents. Creaform is a business unit of AMETEK, Inc., a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $6.0 billion.