November 15, 2023
Through a diverse array of options and service levels, Creaform launches a new era
in customer support with the introduction of redesigned care plans.
Lévis, Québec, November 16, 2023— Creaform, a business unit of AMETEK, Inc. and the worldwide leader in automated and portable 3D measurement solutions, announced today some major changes to its Customer Care Plan offer. Always striving to provide its customers with the best possible experience and support, Creaform improved its Customer Care Plan offering with several options to ensure a perfect fit. By providing this added flexibility for anyone using its technology, Creaform reinforces its commitment to their success and the desire to better serve their needs.
This new valuable addition to the Creaform experience arose from extensive conversations, both internally and with its customers, to ensure a holistic understanding of user needs and preferences, ultimately leading to an offering that seamlessly aligns with their expectations. These enhancements not only streamline the Creaform experience, but also ensure the best performance for the customers’ products.
As a result, the new plans are now available in two levels: Basic Customer Care Plan and Select Customer Care Plan. Both including a wider range of possibilities thanks to this new approach with more options, these plans enable the customers to pick and choose the options that best suits their needs.
Basic Customer Care Plan: A simple, ready-made solution for customers that require minimal validation of their system. It keeps track of their system’s performance, while benefiting from Creaform’s reputed customer service experience.
Select Customer Care Plan: This plan can be tailored to the customers’ needs by choosing the required options on top of the warranty on parts and labour. It ensures that their systems’ working conditions and performance stay at peak efficiency.
While the shipping from Creaform to customers is included in all plans, the coverage can be adapted to the many different realities of the varied people using Creaform’s technology. While they get to choose options such as Accident coverage and Secure Remote Access/Assistance, they can also choose between three different calibration types, to get the service level they need: Calibration which is a validation of the hardware's accuracy and comes with the calibration certificate, the Calibration and adjustments option which includes calibration as well as adjustments and any repair if the system is out of Creaform’s specifications, and the Accredited calibration and adjustments option, which includes the accredited calibration done in compliance with the rigorous ISO/IEC 17025 requirements and includes a calibration certificate.
“In a rapidly evolving technology landscape, our dedication to customer support is the constant that sets us apart.” explains David Gagné, Vice-President of Customer Services, then adds, “Our customers don't just buy our products; they invest in a partnership, and our best-in-class support is the glue that cements that partnership.”
With over two decades of experience shaping the future, Creaform develops, manufactures, and markets cutting-edge 3D automated and portable measurement technologies that provide innovative solutions for applications such as 3D scanning, reverse engineering, quality control, non-destructive testing, product development, and MRO. Its products and engineering services redefine the boundaries in a variety of industries, including automotive, aerospace, consumer products, heavy industries, manufacturing, oil and gas, power generation, healthcare, research and education.
Headquartered in Lévis, Québec, Creaform is present in more than 85 countries, through its 15 local offices located all around the world and a network of over 125 distributors, enabling the company to provide unmatched customer service across 4 continents. Creaform is a business unit of AMETEK, Inc., a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $6.0 billion.